Privacy Policy

Splendid Plumbing Services
ABN: 67 141 758 387

Effective Date: 19 November 2025

1. Agreement to Privacy Policy

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal information by Splendid Plumbing Services (ABN: 67 141 758 387) (“Company”, “we”, “us”, or “our”) and applies to all customers and website visitors (“you”, “your”, or “Customer”). By engaging our services or using our website, you consent to the collection and use of your personal information in accordance with this Policy and the Privacy Act 1988 (Cth).

2. Collection of Personal Information

2.1 Types of Information Collected

We may collect and process the following categories of personal information:

• Full name and title
• Residential and business addresses
• Contact telephone numbers (mobile and landline)
• Email addresses
• Service location details
• Payment information including credit card details
• Driver’s licence or other identification documents
• Service history and plumbing system information
• Insurance claim details where applicable
• Communications and correspondence records
• Website usage data and IP addresses

2.2 Methods of Collection

Personal information is collected through:

• Direct telephone contact via 0400 007 064
• Online contact form submissions at https://splendidplumbing.com.au/contact-us/
• Service booking and inquiry forms
• On-site service visits and consultations
• Third-party referrals and recommendations
• Automated technologies including cookies and analytics tools

2.3 Mandatory and Voluntary Information

Some information is required to provide services, while other information is collected to improve service quality. We will inform you when information collection is mandatory.

3. Purpose of Collection and Use

3.1 Primary Purposes

We collect and use personal information for:

• Providing plumbing services and emergency repairs
• Processing service bookings and appointments
• Generating quotes and invoices
• Processing payments and maintaining accounts
• Fulfilling warranty obligations
• Complying with regulatory requirements

3.2 Secondary Purposes

With your consent, we may also use information for:

• Marketing and promotional communications
• Service improvement and quality assurance
• Customer satisfaction surveys
• Business planning and analysis

4. Disclosure of Personal Information

4.1 Authorised Disclosures

We may disclose personal information to:

• Our employees, contractors, and service technicians
• Payment processors and financial institutions
• Insurance companies for claims processing
• Professional advisers including lawyers and accountants
• Suppliers and subcontractors engaged for service delivery
• Government agencies and regulatory bodies as required by law
• Law enforcement agencies when legally obligated

4.2 Restrictions on Disclosure

We will not:

• Sell or rent personal information to third parties
• Disclose information for marketing purposes without consent
• Transfer information overseas without appropriate safeguards

5. Data Security and Storage

5.1 Security Measures

We implement appropriate technical and organisational measures including:

• Physical security for paper records in locked facilities
• Electronic security through password protection and encryption
• Access controls limiting information to authorised personnel
• Regular security reviews and updates
• Staff training on privacy obligations

5.2 Data Retention

Personal information is retained according to:

• Customer records: 7 years from last service
• Financial records: 7 years as required by taxation law
• Warranty records: Duration of warranty plus 12 months
• Marketing databases: Until consent withdrawn

6. Your Rights and Access

6.1 Access and Correction Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to personal information we hold
• Correct inaccurate or incomplete information
• Request deletion subject to legal obligations
• Opt out of marketing communications
• Lodge privacy complaints

6.2 How to Exercise Rights

To exercise these rights, contact us using the details in Section 13

7. Cookies and Website Tracking

7.1 Use of Cookies

Our website uses cookies to:

• Enhance website functionality and user experience
• Analyse website traffic and usage patterns
• Remember user preferences and settings
• Provide relevant content and services

7.2 Managing Cookies

You can control cookies through browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

9. Marketing Communications

9.1 Consent

We will only send marketing communications with your express or implied consent

9.2 Opting Out

You may opt out of marketing communications at any time by:

• Following unsubscribe instructions in emails
• Contacting us directly
• Updating your communication preferences

10. Notifiable Data Breaches

10.1 Breach Response

In the event of an eligible data breach likely to result in serious harm, we will:

• Notify affected individuals as soon as practicable
• Report to the Office of the Australian Information Commissioner
• Take remedial action to minimise harm

10.2 Breach Prevention

We maintain incident response procedures and conduct regular security assessments to prevent breaches.

11. Special Provisions

11.1 Children’s Privacy

We do not knowingly collect information from individuals under 18 without parental consent

11.2 Sensitive Information

We only collect sensitive information (such as health information) where necessary for service provision and with consent

11.3 Cross-Border Disclosure

We do not generally transfer information outside Australia. Any such transfer will comply with the Privacy Act requirements.

12. Updates to This Policy

12.1 Policy Changes

We may update this Policy to reflect changes in:

• Legal requirements
• Business practices
• Technology

12.2 Notification

Updates will be posted on our website with the revised effective date. Continued use of services constitutes acceptance of changes.

13. Complaints and Contact

13.1 Internal Complaints

For privacy inquiries or complaints, please contact:

Splendid Plumbing Services
Phone: 0400 007 064
Contact Form: https://splendidplumbing.com.au/contact-us/
ABN: 67 141 758 387

13.2 External Complaints

If you are unsatisfied with our response, you may contact:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
GPO Box 5218, Sydney NSW 2001

14. Legal Compliance

This Policy complies with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Australian Consumer Law
• Queensland state privacy requirements
• Notifiable Data Breaches scheme

15. Definitions

In this Policy:

• “Personal information” has the meaning given in the Privacy Act 1988 (Cth)
• “Sensitive information” includes health information, racial or ethnic origin, political opinions, and other categories defined in the Privacy Act
• “Services” means plumbing and related services provided by us

16. Acknowledgement

This Privacy Policy represents our commitment to protecting your privacy in accordance with Australian law. We take our privacy obligations seriously and strive to maintain the highest standards of data protection.